Frequently Asked Questions
How does your process work?
We’ve built our process to be easy, fast and get you paid quickly.
- Request FREE SHIPPING LABLE.
- Ship the broken screens to us.
- Once we receive the screens, it take 1-2 business days for testing.
- We then send you a detail test report, states the condition of every screen.
- As soon as you approve the test report, we will send the payment right away.
HOW DO I SHIP THE BROKEN SCREENS TO YOU?
We offer FREE shipping! You are qualify for the FREE shipping if
- You are shipping more than 50 LCD from Canada.
- You are shipping more than 100 LCD from USA.
- You are shipping more than 300 LCD from outside of North America(In certain locations we may refuse shipping labels )
If you do not meet quantity requirement, you can still request a shipping label and shipping cost will be deducted from your total payout or drop off in our store. Please contact us for further information.
If you arrange shipping yourself, please e-mail us the tracking information
IF WE DO NOT MEET FREE SHIPPING LABLE QUANTITY REQUIREMENT?
you can still request a shipping label and shipping cost will be deducted from your total payout or drop off in our store, please contact us for further information.
HOW SHOULD I PACK MY LCDS?
Packing your LCDs correctly can easily earn you 10-20% extra yield on your LCDs. It really does make the difference.
Use a sturdy box that isn’t worn out or has damage.
Aim to not go over 400 LCD’s in a single box. Ensure that the box is not shaking at all and is sturdy.
Once packed up, shake the box HARD. If you feel any movement, add more packing filler till nothing moves with a hard shake.
See packaging instruction picture click HERE
How long is the processing time?
Our clients include some of the biggest name in the cellphone industry and we realize that getting paid quickly allows them to get back to their core business. Over time, we have simplified our process so that customers can get paid without any barriers or long wait times like other companies.
- We guarantee a testing report within 1-3 days of items arriving at our facility.
- Our turn-around time is the fastest in the industry, no doubt.
- We accomplish this by having 5-10 trained testing techs on site at all times that ensure no report is ever late.
- Once items are tested, they are audited and then the final report is shared with you.
- Rest assured, you will get paid faster than you think.
We’ll send you an email to confirm payment has been sent
WHAT PAYMENT METHODS ARE AVAILABLE?
The payment methods we offer include:
- Interac e-Transfer
- Cash
- PayPal
- Cheque
- Wire Transfer
- Store credit
Most popular method is Interac EMT and PayPal.
Wire Transfer payments($1,000 and over ONLY) usually take 1-3 business days before funds are available.
Interac EMT is only available to Canadian customers.
DO YOU GUYS BUYBACK screens with DEAD PIXELS OR BACKLIGHT ISSUES?
Yes, these screens are considering as B Grade.
HOW OFTEN DOES LCD BUYBACK PRICE CHANGE?
Not so often, but prices DO change.
For the majority of models, price is usually stable unless a massive dump is made into the market or when new phones come out.
We send price update email to customers on our mailing list every week.
Although pricing does not change every single week, we believe that it is important to keep customers informed of current pricing at all times.
Our knowledge and influence in this industry count for a lot and we have noted some interesting trends over time. Pricing for newer models are most volatile to change so customers should always try to get their LCDs shipped to us as soon as they can to avoid losing money.
Even if pricing has changed after a shipping label has been issued, the pricing applies for the date of shipping so our customers are not hurt by a drop.
You can now subscribe to our mailing list by filling out your e-mail in the footer of our website and this will ensure you stay updated with all price changes at all times. (Don’t worry, we don’t send spam.)
SHOULD I TEST THE SCREENS BEFORE SENDING THEM TO YOU?
NO.
You don’t need to test the screens before shipping them.
We encourage customers to send us all LCD screens, even if you are certain they do not work.
It is quicker for us to test the screens, and it doesn’t cost you anything. So it is best to send us everything you have and we can test the screens for you.
HOW DO YOU GUYS TEST LCD SCREENS?
We only test the LCDs by using PHONES. Phones are opened and attached to LCD connector cables to be created into testing devices.
Say NO to companies that use testing boxes that are available online.
- These boxes are unreliable as they provide inaccurate results. These boxes can easily fail 10-30% of screens that are completely working.
- Your LCD came off from a phone and is going to be used on a phone so it is best practice to test using a phone.
- We test every screen in 3 colors: black, gray and white.
- What we are looking for when testing screens:
- Touch functionality
- Bad backlight
- Dead pixels
- Screen burns
- Pressure spots
- Lines
- Water spots
- Grey area
DO I GET DEFECTIVE SCREENS BACK FROM YOU?
We keep all defectives in case customers want them back.
In case of any disagreement, your LCDs are available and ready to be shipped back to you.
All LCDs marked as defective are kept for 7 days after testing.
It is helpful if you state that you will be requiring defective LCDs back when shipping your order to us. This only helps expedite the process.
For the return of defective screens, we DO NOT cover the postage.
DO YOU SELL LCD SCREENS?
Yes, please click HERE for our full sale price list.
We also offer 5% extra credit if clients are using their buyback credit towards purchasing screens.
